FAQS

Got a question that we haven’t yet answered here? Give us a call on 020 8004 5657, pop over an email, or hit us up on instant chat. We’ll get you an answer pronto.

Ordering a sofa

When I buy from Nyde, am I buying quality?

All of our sofas are made with premium leather and sustainably sourced, kiln-dried frames. We hold our products to the highest quality standards, with every sofa model having to pass the ‘super-cosy test’ before our picky team of experts will even consider it. Our team have put particular effort into keeping our range small for this very reason.

Why wouldn’t I just buy from the high street?

With us, you can sit in the comfort of your own living room, without a pushy salesperson in sight, and browse our gorgeous collection. You can find something that you love and place an order without having to move a muscle. Within 3 days your new sofa will be in your home (unless you’ve gone for a custom leather) – oh, and delivery is on the house.

We’re so confident that you’ll love your new sofa that we even offer a 14 day trial. Sit on it, lounge on it, relax on it, and if it doesn’t feel right, we’ll come and collect it. For free, no questions asked.

For more information, check out our terms.

Do you offer free fabric samples?

Why, yes we do! Head over to the page of the sofa that you’re lusting after and you can pick the leather you’d like us to send to you. They should arrive within two to three days if the postman is on his best behaviour.

Where do you source your wood from?

The environment is important to us. All of the wood that we use in our furniture is FSC certified, meaning for every tree that’s harvested, one is planted in its place.

We feel this isn’t enough – we have transportation to consider, and so on. We want to have a net positive effect on the environment, which is why we’ve partnered with Trees.org, an initiative that’s focused on rejuvenating the earth through sustainable farming. For every product that you purchase from us, we will plant 100 trees in its place. This offsets around 3,140 pounds of carbon every single year.

How do I know if my furniture will fit?

You can find the dimensions of all of our furniture on their respective pages. If you’re really not sure, get a tape measure handy and give us a call – we’ll be more than happy to make sure we’re a good fit.

Does my sofa come with a guarantee?

Sure does. Our sofas aren’t just for looking pretty (even though they do that very well). With kiln-dried wood frames and pocket sprung cushions, you can sit, lay, jump, sleep, and *live* on them. We’re so confident in our sofas that each and every one comes with a ten year frame warranty, plus a two year product warranty.

 

Two Year Product Warranty

All of our furniture is guaranteed for two years against any defect in manufacture and materials, allowing for fair wear and tear. That includes; fabric, castors, foam, piping, cushions, leather, webbing, fillings, tassles, feet, and springing. Everything, really, right down to the brass tacks. In the very unlikely event of a fault, we’ll happily collect, repair and return the furniture to you, completely free of charge.

 

Ten Year Frame Warranty

In addition to our product warranty, all of our furniture comes with a ten year frame guarantee. Our frames are built using non-tropical hardwoods, so you can enjoy many years of ‘creak-free’ lounging. As with our product warranty, in the very unlikely event of a fault, we’ll happily collect, repair and return the furniture to you, no charge whatsoever.

Can I talk to someone before I order?

Of course. If you have any questions, we’re available Monday to Friday between 8.30am and 6pm, Saturday between 9am and 5pm, and Sunday between 10am and 4pm. Give us a call on 020 8004 5657, or if you’d prefer, send us an email or talk to us on instant chat.

Delivery

How much do you charge for delivery?

Delivery is always on the house – completely free!

There are a very few exceptions when we ask for a small contribution. Find out more on our delivery page.

How long does delivery take?

Sofas

You shouldn’t have to wait months for your delivery – it kind of takes the excitement out of it – so we’ll have your new sofa with you in 3 days, assuming it’s not a custom order.

Of course, if you fancy something a little more bespoke then that’s totally cool, too. It just means that we’ll make your sofa to order, so it’ll take a little longer to get to you. We’ll specify how long that is when you choose your leather, so you know exactly when to expect your delivery.

 

Lighting, Mirrors & Furniture

For all other items, we deliver all over Mainland UK weekly, but ask you to allow up to 14 days (just in case we’re extra busy that week!).

Our glass extending tables require a specialist service, where we deliver and assemble your new purchase, so we allow two to four weeks for these items.

Do you deliver outside the UK?

Not right now – just us UK folk.

What happens when my furniture is delivered?

If you order a sofa with us, we will unwrap and assemble it, taking the packaging away with us. All you need to do is put the kettle on, so you’re ready to sink down and relax with a cuppa’ once we’re out of your way.

For all other items, we will leave the packaging with you, so if you change your mind you can easily arrange a refund.

Existing orders

Can I speak to someone about an order I have already placed?

Absolutely. If you have any questions, we’re available Monday to Friday between 8.30am and 6pm, Saturday between 9am and 5pm, and Sunday between 10am and 4pm. Give us a call on 020 8004 5657, or if you’d prefer, send us an email or talk to us on instant chat.

Can I change my personal details?

You can amend your personal details by either logging into your account, giving us a quick call on 020 8004 5657, sending us an email or talking to us on instant chat – whatever’s easiest for you.

How can I cancel my order?

If you’ve changed your mind, or would like to amend your order, you can call us on 020 8004 5657. Since we work so hard to get your order out to you sharpish, ideally you’ll let us know within two hours of placing your order – it saves us running down the road after our delivery driver!

What if I don’t like my furniture when it arrives?

That’s no problem at all. Head over to our returns page to find out what you need to do and we’ll process your refund sharpish!

Will you take away my old sofa?

Sure. We’re very conscious of our carbon footprint, so as well as recycling all packaging, we’ll also take away and recycle your old sofa. There is an extra charge, so please give us a call if you’d like to arrange this with us.

Warranty

Does my purchase come with a guarantee?

It does. We’ve got a whole page on the guarantee that comes as standard with all of our sofas, right here. To summarise, you can expect a 10 year structural guarantee, plus a 2 year product guarantee.

All of our other furniture, including our lamps and mirrors, come with a full year’s guarantee.